FSCS in-default register

The Mortgage Shop (South East) Limited

Declared in default14 July 2015FRN 300343

What this means for you

Because The Mortgage Shop (South East) Limited has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.

Background

The Mortgage Shop (South East) Limited (FRN 300343), a UK-regulated mortgage broker, was declared in default by the Financial Services Compensation Scheme on 14 July 2015. The firm provided mortgage advice and arrangement services to retail customers. Eligible customers who suffered losses through the firm's default may claim compensation of up to £85,000 per person under FSCS protection for mortgage-related claims.

Products this firm wrote

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How to claim

  1. Check you were a customer of this firm during the period it was regulated.
  2. Gather your policy / advice / contract paperwork — start with anything you have in writing.
  3. Identify your loss and the date it crystallised.
  4. Apply via the FSCS online claim portal at claims.fscs.org.uk.
  5. The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.