FSCS in-default register

Hancocks Mortgage Services

Declared in default14 May 2012FRN 303261

What this means for you

Because Hancocks Mortgage Services has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.

Background

Hancocks Mortgage Services, a UK financial services firm (FRN 303261), was declared in default by the Financial Services Compensation Scheme on 14 May 2012. The firm offered mortgage products to its clients. Eligible customers of the firm may be entitled to FSCS compensation of up to £85,000 in respect of mortgage-related claims.

Products this firm wrote

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How to claim

  1. Check you were a customer of this firm during the period it was regulated.
  2. Gather your policy / advice / contract paperwork — start with anything you have in writing.
  3. Identify your loss and the date it crystallised.
  4. Apply via the FSCS online claim portal at claims.fscs.org.uk.
  5. The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.