Gainsborough Financial Services
What this means for you
Because Gainsborough Financial Services has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.
Background
Gainsborough Financial Services (FRN 145971), a UK-regulated firm providing pension advice, pension transfer, and SIPP administration services, was declared in default by the Financial Services Compensation Scheme on 25 November 2024. The firm's collapse leaves former customers potentially eligible for FSCS compensation of up to £85,000 in relation to their pension-related investments. Eligible claimants are advised to contact the FSCS directly to register their claim and confirm their entitlement.
Products this firm wrote
How to claim
- Check you were a customer of this firm during the period it was regulated.
- Gather your policy / advice / contract paperwork — start with anything you have in writing.
- Identify your loss and the date it crystallised.
- Apply via the FSCS online claim portal at claims.fscs.org.uk.
- The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.