FSCS in-default register

Hanover St Mortgage Services Ltd

Declared in default23 November 2016FRN 502099

What this means for you

Because Hanover St Mortgage Services Ltd has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.

Background

Hanover St Mortgage Services Ltd (FRN 502099) was declared in default by the Financial Services Compensation Scheme (FSCS) on 23 November 2016. The firm provided mortgage services to its clients. Former customers of the firm may be entitled to FSCS compensation of up to £85,000 in relation to mortgage products.

Products this firm wrote

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How to claim

  1. Check you were a customer of this firm during the period it was regulated.
  2. Gather your policy / advice / contract paperwork — start with anything you have in writing.
  3. Identify your loss and the date it crystallised.
  4. Apply via the FSCS online claim portal at claims.fscs.org.uk.
  5. The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.