FSCS in-default register

Portal Financial Services LLP formerly Portafina LLP

Declared in default15 March 2023FRN 501272

What this means for you

Because Portal Financial Services LLP formerly Portafina LLP has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.

Background

Portal Financial Services LLP, formerly Portafina LLP (FRN 501272), was declared in default by the Financial Services Compensation Scheme on 15 March 2023. The firm provided pension-related financial services, including pension advice, pension transfer services, and self-invested personal pension (SIPP) administration. Former customers holding pension investments may be entitled to compensation of up to £85,000 per claim under FSCS protection.

Products this firm wrote

Pension advicePension transferSIPP administration

How to claim

  1. Check you were a customer of this firm during the period it was regulated.
  2. Gather your policy / advice / contract paperwork — start with anything you have in writing.
  3. Identify your loss and the date it crystallised.
  4. Apply via the FSCS online claim portal at claims.fscs.org.uk.
  5. The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.