FSCS in-default register

Riversdale Mortgage Services Ltd

Declared in default13 September 2017FRN 301322

What this means for you

Because Riversdale Mortgage Services Ltd has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.

Background

Riversdale Mortgage Services Ltd, authorised under FRN 301322, was declared in default by the FSCS on 13 September 2017. The firm provided mortgage services to UK consumers. Former customers may be entitled to FSCS compensation up to £85,000 per person for eligible mortgage-related claims.

Products this firm wrote

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How to claim

  1. Check you were a customer of this firm during the period it was regulated.
  2. Gather your policy / advice / contract paperwork — start with anything you have in writing.
  3. Identify your loss and the date it crystallised.
  4. Apply via the FSCS online claim portal at claims.fscs.org.uk.
  5. The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.