National Employment Savings Trust Nest · CAS-104338-N6S4

CAS-104338-N6S4

Ombudsman’s Determination Applicant Mr A

Scheme National Employment Savings Trust – NEST (the Trust)

Respondents Nuleaf Energy Limited (the Employer)

Outcome

Complaint summary

Background information, including submissions from the parties

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Caseworker’s Opinion

The Employer did not respond to the Caseworker’s Opinion and the complaint was passed to me to consider. I agree with the Caseworker’s Opinion. Considerable efforts have been made to contact the Employer and the Employer has not been prepared to engage with TPO. There has been no attempt to either deny liability or to offer an alternative account of events.

Ombudsman’s decision

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I uphold Mr A’s complaint.

Directions

(i) pay Mr A £1,000 for the serious distress and inconvenience he has experienced;

(ii)

;

(iii) establish with the Trust administrator whether the late payment of contributions has meant that fewer units were purchased in Mr A’s Trust account than he would have otherwise secured had the contributions been paid on time; and

(iv) pay any reasonable administration fee should the Trust administrator charge a fee for carrying out the above calculation.

Within 14 days of receiving confirmation from the Trust administrator of any shortfall in Mr A’s units, pay the cost of purchasing any additional units required to make up the shortfall.

Anthony Arter CBE

Deputy Pensions Ombudsman

23 May 2024

3 CAS-104338-N6S4 Appendix Date Employee contributions Employer contributions

1 -31 July 2021 £72.54 £54.40

1 – 31 August 2021 £72.54 £54.40

1 – 30 September 2021 £72.54 £54.40

1 – 31 October 2021 £72.54 £54.40

1 – 30 November 2021 £72.54 £54.40

1 – 31 December 2021 £72.54 £54.40

1 – 31 January 2022 £22.28 £16.71

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