Reassure Retirement Account · CAS-40059-V7L1

CAS-40059-V7L1

Ombudsman’s Determination Applicant Mrs N

Scheme ReAssure Retirement Account (the Retirement Account)

Respondent ReAssure Ltd (ReAssure)

Outcome

Complaint summary

Background information, including submissions from the parties

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• Corporate Bond – 1.1098

• UK & Global Equity Tracker – 1.3668

• Corporate Bond – 1.1121 3 CAS-40059-V7L1 • UK & Global Equity Tracker – 1.3602

Adjudicator’s Opinion

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Mrs N did not accept the Adjudicator’s Opinion and the complaint was passed to me to consider. Mrs N provided her further comments which do not change the outcome. I agree with the Adjudicator’s Opinion and note the additional points raised by Mrs N.

Mrs N has accepted that ReAssure:-

• Received her completed application form on 31 August 2018.

• Correctly disinvested the Policies using the unit price as at 31 August 2018.

However, Mrs N argues that the unit prices on 30 August 2018 have been used to purchase units for the Retirement Account. She wants the unit price at 31 August 2018 to be used to purchase the units for the Retirement Account. Mrs N questions whether the unit prices that ReAssure used have been verified.

Based on individual research, Mrs N says the unit prices at 31 August 2018 should be:

• Corporate Bond – 1.1121

• UK & Global Equity Tracker – 1.3602

Ombudsman’s decision

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I do not uphold Mrs N’s complaint.

Anthony Arter

Pensions Ombudsman 2 March 2021

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